HMRC Performance Issues Affecting Submission Processing

Incident Report for People First

Resolved

This incident has been resolved.

Posted Sep 25, 2026 - 14:31 UTC

Identified

We are aware of reports of delays within the HMRC Gateway that are affecting the processing of submissions. This is not related to a performance issue within People First.

While submissions will continue to be sent and polled by People First, customers may experience longer than normal processing times or occasional timeout messages while awaiting a response from HMRC.

If you encounter a timeout when submitting an FPS, please continue to retry the submission, as subsequent attempts are likely to be successful once HMRC processing times improve.

We are monitoring the situation and will provide further updates as more information becomes available.

Posted Sep 24, 2026 - 09:37 UTC

This incident affected: People First (UK Application, UK Demo) and API (UK API, UK Demo).