All Systems Operational

Uptime over the past 90 days. View historical uptime.
People First Operational
UK Application Operational
EU Application Operational
Payroll Operational
US Production Operational
UK Demo Operational
API Operational
UK API Operational
EU API Operational
US API Operational
UK Demo Operational
People First Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

System Upgrade (UK & EU) Oct 1, 2026 17:00-20:00 UTC

People First will be unavailable for UK and EU customers and trial users on 01-Oct-2026 between the hours of 18:00 and 21:00 (UTC+1) in order to upgrade to the latest version.

You can find detail of the product and feature updates on the customer and partner portals available to you at the URLs below:

Customer Portal: https://midlandhr.my.site.com/mhrportal
Posted on Sep 30, 2026 - 12:18 UTC

Oct 1, 2026

System upgrade (US)
Completed - The scheduled maintenance has been completed.
Oct 1, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 08:45 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 1, 08:44 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 1, 08:43 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 1, 08:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 08:00 UTC
Scheduled - People First will be unavailable for US customers and trial users on 02-Oct-2026 between the hours of 04:00 and 07:00 ET (09:00-12:00 UTC+1, 03:00-06:00 CT) in order to upgrade to the latest version.

You can find detail of the product and feature updates on the customer and partner portals available to you at the URLs below:

Customer Portal: https://midlandhr.my.site.com/mhrportal
Oct 1, 07:29 UTC

Sep 30, 2026

No incidents reported.

Sep 29, 2026

System unavailable for UK users
Resolved - This incident has been resolved.
Sep 29, 08:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 16:23 UTC
Investigating - We're currently addressing an issue that's impacting UK customers attempting to access the People First service via the *.people-first.com domain, preventing them from logging in. Our dedicated team of engineers is actively investigating the root cause of this disruption to restore access. We appreciate your patience and understanding during this time.
Sep 28, 16:11 UTC

Sep 28, 2026

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

HMRC Performance Issues Affecting Submission Processing
Resolved - This incident has been resolved.
Sep 25, 14:31 UTC
Identified - We are aware of reports of delays within the HMRC Gateway that are affecting the processing of submissions. This is not related to a performance issue within People First.

While submissions will continue to be sent and polled by People First, customers may experience longer than normal processing times or occasional timeout messages while awaiting a response from HMRC.

If you encounter a timeout when submitting an FPS, please continue to retry the submission, as subsequent attempts are likely to be successful once HMRC processing times improve.

We are monitoring the situation and will provide further updates as more information becomes available.
Sep 24, 09:37 UTC

Sep 24, 2026

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

System upgrade (US)
Completed - The scheduled maintenance has been completed.
Sep 18, 11:09 UTC
Verifying - Verification is currently underway for the maintenance items.
Sep 18, 11:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 08:00 UTC
Scheduled - People First will be unavailable for US customers and trial users on 18-SEPT-2026 between the hours of 04:00 and 07:00 ET (09:00-12:00 UTC+1, 03:00-06:00 CT) in order to upgrade to the latest version.

You can find detail of the product and feature updates on the customer and partner portals available to you at the URLs below:

Customer Portal: https://midlandhrcommunity.force.com/mhrportal
Sep 17, 07:31 UTC

Sep 17, 2026

System Upgrade (UK & EU)
Completed - The scheduled maintenance has been completed.
Sep 17, 18:45 UTC
Verifying - Verification is currently underway for the maintenance items.
Sep 17, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 17:00 UTC
Scheduled - People First will be unavailable for UK and EU customers and trial users on 17-SEPT-2026 between the hours of 18:00 and 21:00 (UTC+1) in order to upgrade to the latest version.

You can find detail of the product and feature updates on the customer and partner portals available to you at the URLs below:

Customer Portal: https://midlandhrcommunity.force.com/mhrportal
Sep 16, 14:36 UTC
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