Minor Service Outage

Uptime over the past 90 days. View historical uptime.
People First Partial Outage
90 days ago
99.91 % uptime
Today
UK Application Operational
EU Application Operational
Payroll Partial Outage
90 days ago
99.74 % uptime
Today
US Production Operational
90 days ago
100.0 % uptime
Today
UK Demo Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
UK API Operational
EU API Operational
US API Operational
UK Demo Operational
90 days ago
100.0 % uptime
Today
People First Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 19, 2026

No incidents reported today.

May 18, 2026
Payroll Calculation issues
Resolved - A hot fix will be released for this issue this evening, this is currently planned to be at 10pm to avoid disruption to ongoing payroll processing.
May 18, 18:53 UTC
Update - We are targeting a hot fix for this issue to be released tonight. Post fix, the impacted people will require calculation via the payroll calculation data load.
May 18, 16:17 UTC
Identified - We have identified the cause of an issue where some calculations are not completing as expected and have raised Defect 1916152.

Initial investigation has confirmed the issue can occur under specific scenarios involving pension back pay changes following an in-period absence caused a calculation error.

Our teams are actively working on a fix as a priority. Further updates will be provided as progress is made.
May 18, 11:19 UTC
Investigating - We are currently investigating reports of some payroll calculations not completing as expected. Our teams are treating this as a priority and are actively working to identify the cause.

We will provide further updates as soon as more information becomes available.
May 18, 09:17 UTC
May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026
System Upgrade (US)
Completed - The scheduled maintenance has been completed.
May 15, 09:12 UTC
Verifying - Verification is currently underway for the maintenance items.
May 15, 08:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 08:00 UTC
Scheduled - People First will be unavailable for US customers and trial users on 15-MAY-2026 between the hours of 04:00 and 07:00 ET (09:00-12:00 UTC+1, 03:00-06:00 CT) in order to upgrade to the latest version.

You can find detail of the product and feature updates on the customer and partner portals available to you at the URLs below:

Customer Portal: https://midlandhrcommunity.force.com/mhrportal
May 14, 07:20 UTC
May 14, 2026
System Upgrade (UK & EU)
Completed - The scheduled maintenance has been completed.
May 14, 18:33 UTC
Verifying - Verification is currently underway for the maintenance items.
May 14, 18:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 17:00 UTC
Scheduled - People First will be unavailable for UK and EU customers and trial users on 14-MAY-2026 between the hours of 18:00 and 21:00 (UTC+1) in order to upgrade to the latest version.

You can find detail of the product and feature updates on the customer and partner portals available to you at the URLs below:

Customer Portal: https://midlandhrcommunity.force.com/mhrportal
May 14, 17:00 UTC
May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

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