All Systems Operational

Uptime over the past 90 days. View historical uptime.
People First Operational
90 days ago
100.0 % uptime
Today
UK Application Operational
EU Application Operational
Payroll Operational
90 days ago
100.0 % uptime
Today
US Production Operational
90 days ago
100.0 % uptime
Today
UK Demo Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
UK API Operational
EU API Operational
US API Operational
UK Demo Operational
90 days ago
100.0 % uptime
Today
People First Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 3, 2026

No incidents reported today.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026
System upgrade (UK)
Completed - The scheduled maintenance has been completed.
Jan 30, 20:29 UTC
Verifying - Verification is currently underway for the maintenance items.
Jan 30, 20:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 20:00 UTC
Scheduled - People First will be unavailable for UK customers and trial users on 30-January-2026 between the hours of 20:00 and 20:30 (GMT) in order to perform some maintenance.
Jan 30, 17:29 UTC
People First Production Performance issues
Resolved - This incident has been resolved.
Jan 30, 14:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 29, 17:30 UTC
Update - We are continuing to investigate the recent service instability. As part of our remediation work, our Cloud Platform team has moved the affected service onto new infrastructure, upgrading it to a higher‑capacity plan with increased memory. While this change has not fully resolved the issue, it has improved overall stability and performance.

Our engineering teams are actively continuing their investigation to identify the root cause and implement a permanent fix. We will provide further updates as more information becomes available.
Jan 29, 12:15 UTC
Identified - We are currently investigating a number of avenues to investigate the current performance issues as a priority.. We are looking to schedule fixes as soon as possible for known errors. Updates on timescales will be provided shortly.
Jan 29, 11:57 UTC
Investigating - We are currently investigating a performance issue within the People First Platform, focusing on identifying its root cause and implementing necessary optimisations to enhance user experience. We will keep you updated on our progress and any developments as we work to resolve this issue.
Jan 29, 10:41 UTC
Jan 29, 2026
System Upgrade (UK & EU)
Completed - The scheduled maintenance has been completed.
Jan 29, 18:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 18:00 UTC
Scheduled - People First may be unavailable for UK and EU customers and trial users on 29-JAN-2026between the hours of 18:00 and 20:00 (UTC+1) in order to release a hot fix for the open performance incident.

You can find detail of the product and feature updates on the customer and partner portals available to you at the URLs below:

Customer Portal: https://midlandhrcommunity.force.com/mhrportal
Jan 29, 16:43 UTC
Jan 28, 2026
People First Production Performance issues
Resolved - The performance has returned to normal and the system has remained stable. This incident has now been closed.
Jan 28, 17:14 UTC
Monitoring - The platform has now stabilised following the implementation of mitigations with reports of performance now being back to normal. We are continuing to monitor closely
Jan 28, 15:21 UTC
Investigating - We are still seeing some issues with initial login being slow which is currently under investigation and we are currently implementing mitigations.

If you are processing payroll, these processed are un affected and all calculation messages have now been processed.
Jan 28, 14:11 UTC
Monitoring - Performance should be be starting to return to normal and we are continuing to scale to ensure processing is continuing be prioritised. We will continue to monitor performance and root cause investigations are ongoing.
Jan 28, 12:23 UTC
Identified - We are currently investigating the root cause of performance degradation. We have scaled to platform to mitigate the issue until the cause can be resolved.
Jan 28, 11:33 UTC
Investigating - We are currently investigating a performance issue within the People First Platform, focusing on identifying its root cause and implementing necessary optimisations to enhance user experience. We will keep you updated on our progress and any developments as we work to resolve this issue.
Jan 28, 11:30 UTC
Jan 27, 2026

No incidents reported.

Jan 26, 2026
System Upgrade (UK & EU)
Completed - The scheduled maintenance has been completed.
Jan 26, 22:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 21:30 UTC
Scheduled - People First will be unavailable for UK and EU customers and trial users on 26-JAN-2026 between the hours of 21:30 and 22:30 (UTC) in order to upgrade to the latest version.

You can find detail of the product and feature updates on the customer and partner portals available to you at the URLs below:

Customer Portal: https://midlandhrcommunity.force.com/mhrportal
Jan 26, 15:12 UTC
Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
System upgrade (US)
Completed - The scheduled maintenance has been completed.
Jan 23, 11:12 UTC
Verifying - Verification is currently underway for the maintenance items.
Jan 23, 10:29 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 23, 08:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 08:24 UTC
Scheduled - People First will be unavailable for US customers and trial users on 23-JAN-2026 between the hours of 04:00 and 07:00 ET (08:00-11:00 UTC, 03:00-06:00 CT) in order to upgrade to the latest version.

You can find detail of the product and feature updates on the customer and partner portals available to you at the URLs below:

Customer Portal: https://midlandhrcommunity.force.com/mhrportal
Jan 22, 18:05 UTC
System Upgrade (UK & EU)
Completed - The scheduled maintenance has been completed.
Jan 23, 08:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 18:00 UTC
Scheduled - People First will be unavailable for UK and EU customers and trial users on 22-JAN-2026 between the hours of 18:00 and 21:00 (UTC) in order to upgrade to the latest version.

You can find detail of the product and feature updates on the customer and partner portals available to you at the URLs below:

Customer Portal: https://midlandhrcommunity.force.com/mhrportal
Jan 21, 16:47 UTC
Jan 22, 2026
Jan 21, 2026

No incidents reported.

Jan 20, 2026
System Upgrade (UK & EU)
Completed - The scheduled maintenance has been completed.
Jan 20, 20:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 20:30 UTC
Scheduled - People First will be unavailable for UK and EU customers and trial users on 20-JAN-2026 between the hours of 20:30 and 21:30 (UTC) in order to upgrade to the latest version.

You can find detail of the product and feature updates on the customer and partner portals available to you at the URLs below:

Customer Portal: https://midlandhrcommunity.force.com/mhrportal
Jan 20, 19:12 UTC
← Incident History Powered by Atlassian Statuspage