All Systems Operational

Uptime over the past 90 days. View historical uptime.
People First Operational
90 days ago
99.92 % uptime
Today
UK Application Operational
EU Application Operational
Payroll Operational
90 days ago
100.0 % uptime
Today
US Production Operational
90 days ago
99.89 % uptime
Today
UK Demo Operational
90 days ago
99.89 % uptime
Today
API Operational
90 days ago
99.89 % uptime
Today
UK API Operational
EU API Operational
US API Operational
UK Demo Operational
90 days ago
99.89 % uptime
Today
People First Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 4, 2026

Intermittent issue affecting UK users
Resolved - We have identified the cause of this morning's performance issues and applied mitigations to restore stability. A permanent fix is scheduled for deployment this evening to prevent further occurrences.
Sep 4, 15:05 UTC
Identified - We have now identified the root cause of some performance spikes seen this morning from 11:30am UK time. System performance has now stabilised and we are continuing to monitor and work through possible mitigations.
Sep 4, 11:53 UTC
Investigating - UK users on the *.people-first.com domain are currently encountering intermittent errors, impacting experience on the platform. Our team of engineers are actively investigating the issue, to swiftly identify and rectify the root cause.
Sep 4, 11:13 UTC
System upgrade (US)
Completed - The scheduled maintenance has been completed.
Sep 4, 10:18 UTC
Verifying - Verification is currently underway for the maintenance items.
Sep 4, 10:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 08:00 UTC
Scheduled - People First will be unavailable for US customers and trial users on 04-SEP-2026 between the hours of 04:00 and 07:00 ET (09:00-12:00 UTC+1, 03:00-06:00 CT) in order to upgrade to the latest version.

You can find detail of the product and feature updates on the customer and partner portals available to you at the URLs below:

Customer Portal: https://midlandhrcommunity.force.com/mhrportal
Sep 2, 14:03 UTC

Sep 3, 2026

System Upgrade (UK & EU)
Completed - The scheduled maintenance has been completed.
Sep 3, 20:08 UTC
Verifying - Verification is currently underway for the maintenance items.
Sep 3, 19:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 17:00 UTC
Scheduled - People First will be unavailable for UK and EU customers and trial users on 03-SEP-2026 between the hours of 18:00 and 21:00 (UTC+1) in order to upgrade to the latest version.

You can find detail of the product and feature updates on the customer and partner portals available to you at the URLs below:

Customer Portal: https://midlandhrcommunity.force.com/mhrportal
Sep 2, 13:56 UTC

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

System unavailable for some UK users
Resolved - We have identified the cause of the authentication issue and confirmed that the mitigations applied continue to operate successfully. Services have remained stable and no further customer impact has been observed.
Aug 24, 15:59 UTC
Update - We have identified the cause of the authentication issue and applied mitigations that have restored service. Platform stability remains good, and no further customer impact has been reported. We are continuing to monitor closely whilst working with our third-party provider to implement permanent improvements and reduce the risk of recurrence.
Aug 24, 13:21 UTC
Monitoring - We have applied a fix that has restored access for affected customers, and services are now operating as expected. We are continuing to closely monitor the platform whilst our investigation remains ongoing to confirm stability and identify the underlying root cause.
Aug 24, 10:48 UTC
Update - We are investigating the issue affecting a subset of customers, primarily those utilising B2C authentication. Not all customers are impacted. We are still investigation the root cause and this investigation remains our highest priority.
Aug 24, 09:28 UTC
Update - We are continuing to investigate the issues and are currently working on mitigations to restore the appropriate services. We are aware this is not impacting all customers at this time.
Aug 24, 08:34 UTC
Investigating - We're currently addressing an issue that's impacting some UK customers attempting to access the People First service via the *.people-first.com domain, preventing them from logging in. Our dedicated team of engineers is actively investigating the root cause of this disruption to restore access. We appreciate your patience and understanding during this time.
Aug 24, 07:39 UTC

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

System upgrade (US)
Completed - The scheduled maintenance has been completed.
Aug 21, 12:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 08:00 UTC
Scheduled - People First will be unavailable for US customers and trial users on 21-AUG-2026 between the hours of 04:00 and 07:00 ET (09:00-12:00 UTC+1, 03:00-06:00 CT) in order to upgrade to the latest version.

You can find detail of the product and feature updates on the customer and partner portals available to you at the URLs below:

Customer Portal: https://midlandhrcommunity.force.com/mhrportal
Aug 20, 11:15 UTC
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