System Upgrade (UK & EU)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 2026 - 22:00 UTC
Scheduled - People First may be unavailable for UK and EU customers and trial users on 10th November 2026 between the hours of 22:00 and 23:00 (UTC) in order to upgrade to the latest version.

You can find detail of the product and feature updates on the customer and partner portals available to you at the URLs below:

Customer Portal: https://midlandhr.my.site.com/mhrportal
Nov 10, 2026 22:00-23:00 UTC
Uptime over the past 90 days. View historical uptime.
People First Under Maintenance
UK Application Under Maintenance
EU Application Under Maintenance
Payroll Under Maintenance
US Production Operational
UK Demo Operational
API Under Maintenance
UK API Under Maintenance
EU API Under Maintenance
US API Operational
UK Demo Operational
People First Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 10, 2026

Unresolved incident: System Upgrade (UK & EU).

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

Intermittent issue affecting UK users - Payroll Transfers
Resolved - The immediate Payroll Transfer issue has been resolved and all customer issues identified as part of the incident have been addressed.
Nov 3, 16:43 UTC
Update - Payroll transfer functionality remains disabled while we continue to progress and validate the longer-term fix.

All customers with immediate payroll deadlines have been addressed. We will continue to provide updates as the permanent solution progresses through development and testing
Oct 23, 14:37 UTC
Update - The immediate risk remains contained, with payroll transfer functionality temporarily unavailable. All customers with immediate payroll deadlines have now been resolved.

A permanent fix has been identified and is in development. Payroll transfers will remain unavailable while the solution is tested and validated.
Oct 22, 14:52 UTC
Identified - The immediate risk remains contained, with payroll transfer functionality temporarily unavailable. All customers with immediate October payroll deadlines have now been resolved or confirmed as not currently impacted.

A permanent fix has been identified and is in development.

All impacted customers have been contacted and appropriate fixes progressed.
Oct 21, 16:20 UTC
Update - A hot fix was successfully deployed last night to temporarily disable the payroll transfer functionality.

We will be making contact directly to any customers impacted by the observed issues and cases will be raised.
Oct 21, 08:58 UTC
Update - Our investigation into an issue affecting certain payroll transfers is continuing. We have identified a small number of customers who may have been impacted by the issue. Those, impacted customers will be contacted individually with further information and guidance.

To prevent any further occurrences while investigations continue, a hotfix will be deployed at 22:00 BST this evening which will temporarily remove payroll transfer functionality.

We continue to investigate the root cause and will provide further updates as more information becomes available.
Oct 20, 17:57 UTC
Update - A hotfix to temporarily disable payroll transfer functionality will be deployed at 22:00 UK time tonight while our investigation continues.

In parallel, we are completing an assessment to identify any customers and employees impacted by this issue. Customers identified as affected will be contacted directly with further information and support. We will continue to provide updates on this page as investigation and customer impact assessment activities progress
Oct 20, 17:23 UTC
Investigating - We are investigating an issue affecting some customers in relation to payroll transfers

Our immediate actions are:

Temporarily disable payroll transfer functionality to prevent any further occurrences. This change is currently targeted for deployment this evening.

Once we have an assessment of impact to customers, we will then contact them directly with individual communications and support provided where required.

We will continue to update this page as our investigation progresses. If you have completed a transfer and need support then please raise a case with our Service Desk or contact us for support.
Oct 20, 16:44 UTC

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Intermittent issue affecting UK users
Resolved - We can now confirm the incident is now resolved
Oct 30, 15:09 UTC
Monitoring - A fix has now been implemented for all impacted customers. Verification and monitoring is now in progress.
Oct 30, 11:14 UTC
Identified - We’ve identified the cause of an issue affecting a limited number of payroll customers. We’ve also identified the necessary mitigations and are implementing them as a priority.
Oct 30, 09:44 UTC
Investigating - UK users on the *.people-first.com domain are currently encountering intermittent errors, impacting experience on the platform. Our team of engineers are actively investigating the issue, to swiftly identify and rectify the root cause.
Oct 30, 09:07 UTC
System upgrade (US)
Completed - The scheduled maintenance has been completed.
Oct 30, 11:22 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 30, 11:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 08:00 UTC
Scheduled - People First will be unavailable for US customers and trial users on 30-OCT-2026 between the hours of 04:00 and 07:00 ET (09:00-12:00 UTC+1, 03:00-06:00 CT) in order to upgrade to the latest version.

You can find detail of the product and feature updates on the customer and partner portals available to you at the URLs below:

Customer Portal: https://midlandhr.my.site.com/mhrportal
Oct 22, 11:16 UTC

Oct 29, 2026

System Upgrade (UK & EU)
Completed - The scheduled maintenance has been completed.
Oct 29, 19:24 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 29, 19:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 18:00 UTC
Scheduled - People First will be unavailable for UK and EU customers and trial users on 29-OCT-2026 between the hours of 18:00 and 21:00 (UTC+1) in order to upgrade to the latest version.

You can find detail of the product and feature updates on the customer and partner portals available to you at the URLs below:

Customer Portal: https://midlandhr.my.site.com/mhrportal
Oct 22, 11:12 UTC

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

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