Intermittent issue affecting UK users

Incident Report for People First

Resolved

We can now confirm the incident is now resolved

Posted Oct 30, 2026 - 15:09 UTC

Monitoring

A fix has now been implemented for all impacted customers. Verification and monitoring is now in progress.

Posted Oct 30, 2026 - 11:14 UTC

Identified

We’ve identified the cause of an issue affecting a limited number of payroll customers. We’ve also identified the necessary mitigations and are implementing them as a priority.

Posted Oct 30, 2026 - 09:44 UTC

Investigating

UK users on the *.people-first.com domain are currently encountering intermittent errors, impacting experience on the platform. Our team of engineers are actively investigating the issue, to swiftly identify and rectify the root cause.

Posted Oct 30, 2026 - 09:07 UTC

This incident affected: People First (UK Application) and API (UK API).