Our investigation into an issue affecting certain payroll transfers is continuing. We have identified a small number of customers who may have been impacted by the issue. Those, impacted customers will be contacted individually with further information and guidance.
To prevent any further occurrences while investigations continue, a hotfix will be deployed at 22:00 BST this evening which will temporarily remove payroll transfer functionality.
We continue to investigate the root cause and will provide further updates as more information becomes available.
Posted Oct 20, 2026 - 17:57 UTC
Update
A hotfix to temporarily disable payroll transfer functionality will be deployed at 22:00 UK time tonight while our investigation continues.
In parallel, we are completing an assessment to identify any customers and employees impacted by this issue. Customers identified as affected will be contacted directly with further information and support. We will continue to provide updates on this page as investigation and customer impact assessment activities progress
Posted Oct 20, 2026 - 17:23 UTC
Investigating
We are investigating an issue affecting some customers in relation to payroll transfers
Our immediate actions are:
Temporarily disable payroll transfer functionality to prevent any further occurrences. This change is currently targeted for deployment this evening.
Once we have an assessment of impact to customers, we will then contact them directly with individual communications and support provided where required.
We will continue to update this page as our investigation progresses. If you have completed a transfer and need support then please raise a case with our Service Desk or contact us for support.
Posted Oct 20, 2026 - 16:44 UTC
This incident affects: People First (UK Application) and API (UK API).