All Systems Operational
Uptime over the past 90 days. View historical uptime.
People First Operational
90 days ago
99.65 % uptime
Today
UK Application Operational
EU Application Operational
Payroll Operational
90 days ago
99.65 % uptime
Today
API Operational
UK API Operational
EU API Operational
People First Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024
System upgrade (UK)
Completed - The scheduled maintenance has been completed.
Nov 12, 20:40 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 12, 19:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 18:01 UTC
Scheduled - People First will be unavailable for UK customers and trial users on 12-NOV-2024 between the hours of 18:00 and 20:00 (UTC) in order to upgrade to the latest version.

You can find detail of the product and feature updates on the customer and partner portals available to you at the URLs below:

Customer Portal: https://midlandhrcommunity.force.com/mhrportal
Nov 11, 16:52 UTC
System Upgrade EU UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 20:24 UTC
Verifying - Verification is currently underway for the maintenance items.
Nov 12, 19:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 18:00 UTC
Scheduled - People First will be unavailable for EU customers and trial users on 12-NOV-2024 between the hours of 18:00 and 20:00 (UTC) in order to upgrade to the latest version.

You can find detail of the product and feature updates on the customer and partner portals available to you at the URLs below:

Customer Portal: https://midlandhrcommunity.force.com/mhrportal
Nov 11, 16:51 UTC
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
SMP is currently not calculating for all employees with maternity absences.
Resolved - This incident has been resolved.
Nov 7, 17:35 UTC
Monitoring - The issue is now resolved, however further work is required to correct any data affected by the problem. Further updates will be provided on the progress of this.
Nov 7, 15:16 UTC
Update - The fix is being built and prepared for release to our production environments.
Nov 7, 10:54 UTC
Update - The issue is being investigated and a possible fix is being developed and tested. We're hoping to have this released today.
Nov 6, 12:11 UTC
Identified - This issue will impact ALL customers using Statutory absence.
Customers impacted by this issue will have statutory absence exceptions raised preventing payment.

What is the issue:
When the absence policy settings are updated and this triggers ripple down (Creating a change to an org or department filtering down to a job) any Statutory supplementary field data is removed from the absence payroll domain resulting in statutory exceptions being raised due to the system not being able to determine eligibility (Such as expected birth date, actual birth date, matching date)

Work around:
The absence booking form will contain the lost information, update the dates to the following day, save and then revert back to the correct dates. The absence will calculate the data as expected.
Nov 5, 16:19 UTC
People First Outage
Resolved - This incident has been resolved.
Nov 7, 17:34 UTC
Update - We are continuing to monitor for any further issues.
Nov 7, 17:34 UTC
Monitoring - We are aware People First experienced an outage between 14:45 and 15:20. This is now resolved.
Nov 7, 15:24 UTC
← Incident History Powered by Atlassian Statuspage