People First Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

People First Operational

90 days ago

99.65 % uptime

Today

UK Application Operational

EU Application Operational

Payroll Operational

90 days ago

99.65 % uptime

Today

API Operational

UK API Operational

EU API Operational

People First Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

System upgrade (UK)

Completed - The scheduled maintenance has been completed.
Nov 12, 20:40 UTC

Verifying - Verification is currently underway for the maintenance items.
Nov 12, 19:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 18:01 UTC

Scheduled - People First will be unavailable for UK customers and trial users on 12-NOV-2024 between the hours of 18:00 and 20:00 (UTC) in order to upgrade to the latest version.

You can find detail of the product and feature updates on the customer and partner portals available to you at the URLs below:

Customer Portal: https://midlandhrcommunity.force.com/mhrportal
Nov 11, 16:52 UTC

System Upgrade EU UTC

Completed - The scheduled maintenance has been completed.
Nov 12, 20:24 UTC

Verifying - Verification is currently underway for the maintenance items.
Nov 12, 19:44 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 18:00 UTC

Scheduled - People First will be unavailable for EU customers and trial users on 12-NOV-2024 between the hours of 18:00 and 20:00 (UTC) in order to upgrade to the latest version.

You can find detail of the product and feature updates on the customer and partner portals available to you at the URLs below:

Customer Portal: https://midlandhrcommunity.force.com/mhrportal
Nov 11, 16:51 UTC

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

SMP is currently not calculating for all employees with maternity absences.

Resolved - This incident has been resolved.
Nov 7, 17:35 UTC

Monitoring - The issue is now resolved, however further work is required to correct any data affected by the problem. Further updates will be provided on the progress of this.
Nov 7, 15:16 UTC

Update - The fix is being built and prepared for release to our production environments.
Nov 7, 10:54 UTC

Update - The issue is being investigated and a possible fix is being developed and tested. We're hoping to have this released today.
Nov 6, 12:11 UTC

Identified - This issue will impact ALL customers using Statutory absence.
Customers impacted by this issue will have statutory absence exceptions raised preventing payment.

What is the issue:
When the absence policy settings are updated and this triggers ripple down (Creating a change to an org or department filtering down to a job) any Statutory supplementary field data is removed from the absence payroll domain resulting in statutory exceptions being raised due to the system not being able to determine eligibility (Such as expected birth date, actual birth date, matching date)

Work around:
The absence booking form will contain the lost information, update the dates to the following day, save and then revert back to the correct dates. The absence will calculate the data as expected.
Nov 5, 16:19 UTC

People First Outage

Resolved - This incident has been resolved.
Nov 7, 17:34 UTC

Update - We are continuing to monitor for any further issues.
Nov 7, 17:34 UTC

Monitoring - We are aware People First experienced an outage between 14:45 and 15:20. This is now resolved.
Nov 7, 15:24 UTC

Nov 6, 2024

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